Refund policy

Due to the nature of our products, all sales are considered final.

We do not accept returns or exchanges for reasons such as change of mind, product preference, skin response, incompatibility with other products, or ordering error.

If you believe you received an incorrect item, a product damaged in transit, or a product with a manufacturing issue, please contact us at admin@culturedbeauty.com within 5 calendar days of delivery. Be sure to include your order number, a brief description of the issue, and clear photos of the product and packaging.

Once reviewed, Cultured Beauty may offer a replacement, store credit, or other resolution where appropriate. Requests submitted after 5 calendar days may not be eligible for review.

We are not responsible for issues resulting from improper storage, misuse, mishandling, or use outside provided directions.

Professional orders are final sale.